Refund Policy

Operator and purchase terms

Springtide Labs, LLC provides product support at support@image26.io. Read this policy with the Terms of Service, Pricing and the offer and seller terms shown at checkout. Your selected offer determines price, currency, credit quantity, grant timing and expiry; this policy does not create a different credit schedule.

Seven-day cash-refund requests

You may request a full cash refund within seven days of a purchase if the credits from that purchase are completely unused. This applies to annual purchases as well as other credit purchases. The operator reviews the actual purchase and credit-use records; a request is not an automatic refund. Credits consumed from that purchase make it ineligible for this discretionary unused-purchase policy, even if other credits remain in the account. We do not promise a prorated annual refund for elapsed time or a partially used balance.

Mandatory withdrawal, refund or other consumer rights under applicable law, and applicable seller protections, remain available regardless of this discretionary policy. Tell us if your request concerns an unauthorized charge, duplicate payment, non-delivery or another legal entitlement so it can be assessed on that basis. Do not assume every failed or unsatisfactory generation entitles you to a cash refund.

How to request and how payment is returned

Email us within the seven-day window with your account email, order or receipt reference, purchase date, selected offer and reason for the request. Please say that the purchase's credits are unused if relying on this policy. Do not send passwords, full card numbers or card security codes. The Privacy Policy explains handling of the necessary records.

We check purchase, seller and use records, may ask for limited clarification, and communicate the outcome or next step. Eligible refunds are processed through the original seller/payment channel and normally returned to the original payment method under that channel's rules. Bank or payment-provider processing time can vary; approval does not mean funds arrive immediately.

• Where checkout uses Stripe Managed Payments, the identified Stripe/Link merchant of record handles the sale and applicable refund transaction. Ordinary Stripe processing alone does not make Stripe the seller.
• For Waffo Pancake purchases, the Waffo seller and terms shown at checkout and on the receipt govern payment handling. We coordinate eligible requests through the original channel; processing may require the merchant dashboard or seller support.
• For any other offered payment channel, follow the identified seller's receipt instructions or contact us for help. Seller receipts and checkout terms identify responsibility for receipts, taxes and payment-related obligations.

A cash refund adjusts the associated purchase's credits and entitlements as applicable; it does not leave both a refunded purchase and its full usable credits.

Task credit returns are different

A failed or rejected task may return service credits under the task system's applicable rules. A credit return restores usage units; it does not send money to your card, reverse a purchase or automatically approve a cash-refund request. Any subsequent cash request still requires review of the actual purchase and usage history.

Subscription cancellation

Use Billing where available, or the seller's subscription instructions in your receipt. Contact us if you need assistance. Confirm the effective date and access consequences with the provider: cancellation can be immediate, including for Stripe subscriptions cancelled here. Do not assume access continues to period end or that a cancelled subscription can be resumed. Cancellation stops future renewals according to its confirmed effective date; it does not itself create a cash refund, extend credits or change their original validity.

Other concerns

For suspected abuse, use the reporting and appeal process in the Acceptable Use Policy. Restrictions do not remove mandatory consumer rights. We will consider purchase-related concerns through the contact above and the original seller; using this channel does not waive statutory remedies. Revisions are dated above and do not retroactively remove rights attached to an earlier purchase.